Enjab Automations

Rating Automation

Sends a rating message ~60 min after reception opens an OP bill.

Enableddry-run

Outbound mode

A1 — 3 quick-reply buttons

Bad / OK / Great → 1 / 3 / 5★

A2 — WhatsApp Flow

Native in-chat 5★ widget

B — URL form

Tokenized link to /rate/<token>

Behavior

Dry-run (build messages, don't send via WhatsApp)Delay after bill open (minutes)Default: 60

Max age (hours)Skip if bill is older than this on fire

Low-rating threshold (★)≤ this score → triage ticket + sorry message

Follow-up contentGoogle Reviews URLSent after a 4–5★ rating

Sorry messageSent after a low rating, before triage call